Douglas Jackson is an independent, specialist Contact Centre Manager Jobs and Call Centre Leadership Recruitment Consultancy and Executive Search Firm. We work exclusively within Director and Management level recruitment for call centres, contact centres, customer contact; telesales and customer service markets. We recruit Call Centre Director, Customer Contact Strategists, Head of Customer Contact, Head of Contact Centre, Call Centre Manager roles and skilled and experienced call centre support roles and analyst positions, for your customer contact operations.
Douglas Jackson is an independent, specialist recruitment consultancy established in 2007. Our team of consultants has in excess of 80 years experience between them and are supported by a team of resourcers, to help them identify and attract the Call Centre and Contact Centre skills and experience for traditional telephone channels, email and white mail, as well as digital, mobile and social customer contact. We recruit for call centres across the UK as well as internationally and offshore for contact centre outsourcers.
If you are looking to hire a permanent Contact Centre Director, Head of Department or a member of your Call Centre Management team, or require fixed term contractors/executive interims in any of the following areas and departments, why not give us a call:.
- Call Centre
- Contact Centre
- Customer Strategy
- Customer Experience
- Customer Service
- Digital Channels & Social Media
- Resource Planning, Forecasting & Scheduling
- Business Intelligence/MI & Analytics
- Change & Business Improvement
- Contact Centre Training & Quality
- Shared Services
- Complaints & Customer Relations
- Service Desk & Helpdesk
- Client Services & Business Development
- Programme & Project Management
In a constantly changing, ever demanding call centre manager jobs market, where successful talent acquisition and retention are key to securing profitability, business and strategic success, we offer a professional, personal and honest service, working as a truly consultative recruitment partner to help you hire the future skills and experience to design, deliver, lead and manage your Contact Contact Strategy.